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A French door refrigerator with both upper doors swung open and the lower freezer drawer pulled out.

Samsung
Refrigerator Repair

French door refrigeration with large displays, flexible compartments and complex ice systems.

(844) 681-4650

Mon–Sat, 8am–8pm

  • 2 refrigerator types
  • 6 problems we see
  • 13 error codes

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or call (844) 681-4650

Samsung refrigerators,
specifically.

Samsung refrigeration is French door led, and many models use Twin Cooling Plus, which keeps cooling air for the refrigerator and freezer separate, with an ice maker built into the refrigerator side rather than the freezer. The ice system and the electronic controls account for a large share of the calls, and a display mode can make a healthy unit look dead.

The Samsung lineup

Builds2 refrigerator types

French door refrigerator · Side-by-side refrigerator

Called out forIce Maker Not Making Ice

and 5 more problems on Samsung

Repairs we do10 repairs, on any make

Diagnostic visit · Sealed system and compressor · Defrost system repair · Fan and airflow repair

Error codesOF OF · 5E · 21E · 22E · PC ER

13 Samsung codes with a page of their own

The Samsung
lineup.

Samsung builds 2 of the 5 refrigerator types this site covers. Which one decides how the visit is planned.

All refrigerator types
French door

French door refrigerator

3 of the problems we see on Samsung come up on it French door refrigerator repair Side-by-side

Side-by-side refrigerator

4 of the problems we see on Samsung come up on it Side-by-side refrigerator repair

What is particular
to Samsung.

Most Samsung service is on three- and four-door French door models; four-door units add a FlexZone drawer with its own temperature settings. Knowing whether the ice maker is in the refrigerator or the freezer changes the approach to an ice complaint.

Separate evaporators for each compartment

Twin Cooling Plus maintains cooling air for the refrigerator and freezer separately, and Samsung's service documentation lists a refrigerator evaporator and a freezer evaporator, each with its own defrost sensor. A warm refrigerator beside a cold freezer therefore points at the refrigerator-side cooling and defrost rather than at a shared duct.

An ice maker in the refrigerator

Many Samsung French door models make ice in the refrigerator compartment. The ice room has its own fan and heaters in the ice room and ice duct, each checked separately in Samsung's service checklist, so no ice has more possible causes here than on a freezer-mounted ice maker.

Cooling Off mode

A display showing 0F 0F or OFF means Cooling Off, the showroom mode, is active and the refrigerator is not cooling on purpose. It is switched with a combination of buttons on the display, so it is ruled out before anything else on a warm unit with a lit display.

Door height set with snap rings

Uneven French doors are adjusted by fitting a snap ring between the door and the hinge grommet. A door that sits low and does not meet its partner is often an adjustment, not a broken hinge.

Parts

Ice makers, fans, sensors and filters are generally available. Main control boards and door assemblies for specific model generations are the parts most likely to take longer.

Repair or replace

Ice, fan, sensor and defrost repairs are almost always worth doing. Sealed-system work on an older freestanding unit is the point to weigh repair against replacement.

Book your Samsung visit

What we are
called out for.

On Samsung, most often ice maker not making ice.

All problems

Samsung error codes

All Samsung codes
An empty ice bin lifted out of a refrigerator freezer, the ice maker module visible in the cavity above it.

Ice Maker Not Making Ice

6 causes, cheapest first

 A bare hand held flat in front of the cold-air vent at the back of an open refrigerator's fresh-food compartment. Food safety applies

Fresh Food Section Warm, Freezer Cold

5 causes, cheapest first

 A gloved hand holding a thermometer probe on the middle shelf of an open refrigerator compartment. Food safety applies

Refrigerator Not Cooling

7 causes, cheapest first

 A hand reaching toward a plain, control panel on the stainless door of a refrigerator.

Refrigerator Showing an Error Code

5 causes, cheapest first

Not a
Samsung?

Samsung is one of 31 refrigerator makes on this site. The other 30 each have a page of their own.

All 31 brands

Samsung refrigerator repair,
where we come out.

9 metros, each with its own page.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A family preparing a meal together in their kitchen
For the heart of your home.

Questions about
Samsung refrigerators.

My Samsung display shows 0F 0F and nothing is cold. Is it broken?
Probably not. 0F 0F or OFF means Cooling Off mode is active and the refrigerator is not cooling by design. Cancel it with the button combination listed in your user manual; if the display clears and the unit still does not cool, book a visit.
My Samsung refrigerator is warm but the freezer is fine. What does that point to?
On Twin Cooling Plus models the two compartments are cooled separately, each with its own evaporator and defrost sensor. The warm side is the one to examine, including its own evaporator and defrost, rather than the freezer fan or a shared duct.
Why are my Samsung ice cubes small or full of bubbles?
Samsung links small or bubbly cubes to a clogged water filter. Replace it, then run at least 3 gallons through the dispenser to clear trapped air. If cubes stay small after that, book a visit.
Moisture forms on the outside of my Samsung doors. Is that a problem?
Some condensation can occur in hot, humid weather. On models that have an Energy Saving function, Samsung suggests turning it off when condensation appears on the doors. Moisture that persists with that function off is worth checking.

Back to your everyday

Book your Samsung visit.

Have the refrigerator's model number ready — on Samsung it decides which parts come on the first visit.

Schedule a repair Call (844) 681-4650
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