A pair of full-height refrigerator and freezer columns set side by side in one cabinet run, each behind its own tall door.

Hestan
Refrigerator Repair

A Californian maker known for ranges and outdoor kitchens, with refrigeration columns and undercounter units.

(844) 681-4650

Mon–Sat, 8am–8pm

  • 2 refrigerator types
  • 6 problems we see
  • 5 error codes

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Three short steps, about a minute.

or call (844) 681-4650

Hestan refrigerators,
specifically.

Hestan sells two separate refrigeration lines: indoor built-in columns, bottom-mount units and wine storage, and a line of outdoor undercounter refrigerators, drawers and beverage units for outdoor kitchens. The two lines have different manuals and different care, and the indoor units must never be installed outdoors.

The Hestan lineup

What is particular
to Hestan.

Indoor: 36-inch bottom-mount refrigerators (top- or bottom-compressor versions), 24- and 30-inch refrigerator and freezer columns, 24-inch wine columns and refrigerator-with-wine units. Outdoor: 24-inch undercounter refrigerators, refrigerator drawers, refrigerator/freezer drawers, dual-zone wine units and beer dispensers.

Indoor and outdoor are separate product lines

Hestan's indoor manual says plainly not to install those units outdoors, while the outdoor line is built for it. The first question on any Hestan call is which line the unit belongs to.

A foam filter in front of the condenser

Indoor Hestan units breathe through a ventilation grill at the top or the bottom depending on the model, with a foam filter behind it. A matted filter chokes airflow just like a dirty coil, so both get cleaned on a running-constantly call.

Outdoor units need seasonal care

The outdoor line is meant to be winterized when daily lows reach 38°F for refrigerators, and to have its condenser cleaned every three months because leaves and dirt collect behind the front grille. An outdoor unit that skipped either is the usual source of a spring call.

Dual refrigeration and a convertible drawer

The indoor bottom-mount models list a dual refrigeration system and a freezer compartment that converts to a refrigerator or FreshZone drawer. A drawer that is 'not freezing' may simply be set to another mode.

Parts

Hestan's two lines use different parts, and the indoor models are built in Italy, so parts are ordered by exact model number. Some parts for the indoor units may take longer to arrive than for volume brands.

Repair or replace

Indoor built-in columns and bottom-mount units are fitted into cabinetry and are worth repairing. An outdoor unit that has corroded or been left running through a freeze is a closer call, and the condition of the cabinet decides it.

Book your Hestan visit

Not a
Hestan?

Hestan is one of 31 refrigerator makes on this site. The other 30 each have a page of their own.

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A family preparing a meal together in their kitchen
For the heart of your home.

Questions about
Hestan refrigerators.

Can I use a Hestan indoor column in my outdoor kitchen?
No. Hestan's indoor manual says not to install those units outdoors. Hestan makes a separate outdoor line of undercounter refrigerators, drawers and beverage units for that job.
What should I do with my outdoor Hestan refrigerator in winter?
Hestan says to winterize refrigerator models when daily lows reach 38°F: turn the unit off, empty it, clean the condenser behind the front grille and clean the cabinet. It also says not to put a cover over the unit.
How often does the condenser need cleaning on a Hestan outdoor unit?
Every three months, according to Hestan's outdoor manual. The condenser is behind the front grille cover, and outdoors it collects leaves and dirt as well as dust.

Back to your everyday

Book your Hestan visit.

Have the refrigerator's model number ready — on Hestan it decides which parts come on the first visit.

(844) 681-4650 Schedule a repair