An undercounter refrigerator built into a run of base cabinets below a stone worktop, its ventilation grille at floor level.

U-Line
Refrigerator Repair

Undercounter refrigeration, ice machines, wine cabinets and beverage centers — almost nothing full-height.

(844) 681-4650

Mon–Sat, 8am–8pm

  • 1 refrigerator types
  • 7 problems we see
  • 8 error codes

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Three short steps, about a minute.

or call (844) 681-4650

U-Line refrigerators,
specifically.

U-Line, based in Milwaukee, makes compact refrigeration almost exclusively: undercounter refrigerators and drawers, wine refrigerators, beverage centers and ice machines. The units breathe through the front grille, some are built for outdoor kitchens and some strictly for indoors, and that split decides a large share of the calls.

The U-Line lineup

The U-Line
lineup.

U-Line builds 1 of the 5 refrigerator types this site covers. Which one decides how the visit is planned.

All refrigerator types

What is particular
to U-Line.

The range is undercounter refrigerators and refrigerator drawers, refrigerator/freezer and refrigerator/ice-maker combinations, single- and dual-zone wine refrigerators, beverage centers and clear-ice machines, from 15 to 24 inches wide, in indoor and outdoor versions. Knowing which model it is, and whether it is an outdoor version, matters from the first call.

Everything goes in and out through the front grille

Built in, a U-Line unit needs no air space at the top, sides or back, but the front grille must stay clear. A toe-kick blocked by a rug, a panel or lint is the first thing to rule out when a unit runs long or drifts warm.

Indoor models and outdoor models are not interchangeable

Many models are specified for indoor use only, with a working range of 50°F to 100°F, while others are designed for outdoor spaces. An indoor model installed on a patio will struggle in heat and in cold, and that is an installation question before it is a repair.

Ice machines need a proper drain

Clear-ice machines drain by gravity or through a factory drain pump, and units without a pump can only use a gravity drain with a steady fall and no traps. Water on the floor or a machine that stops making ice often traces back to the drain line rather than the machine.

Integrated panels have a weight limit

Panel-ready doors take a custom cabinet panel, but U-Line caps the panel weight at 20 lbs on its 24-inch refrigerator. A panel that is too heavy pulls the door out of alignment and shows up as a seal that no longer closes.

Parts

U-Line publishes a user guide and service manual for each model number on its site, which makes identifying the right part straightforward once the model number is known. The model number is the first thing to have ready.

Repair or replace

Usually a repair: a cleaned condenser, a cleared drain or a realigned door fixes many calls. On an older indoor unit that was installed outdoors and has failed its sealed system, replacing it with an outdoor-rated model is worth discussing.

Book your U-Line visit

Not a
U-Line?

U-Line is one of 31 refrigerator makes on this site. The other 30 each have a page of their own.

All 31 brands
A family preparing a meal together in their kitchen
For the heart of your home.

Questions about
U-Line refrigerators.

How often should the condenser on a U-Line unit be cleaned?
U-Line's guide sets the interval at every six months, and more often in dusty or pet-hair-heavy rooms. Keep the front grille free of dust and lint, and do not use any cleaner on the condenser itself.
Can I put my U-Line refrigerator outside?
Only if it is one of the outdoor models. Many U-Line guides say the model is for indoor use only and is designed to work between 50°F and 100°F. An indoor model on a patio is the most common reason these units run constantly or stop keeping temperature.
My U-Line ice machine is leaking or not making ice. What should I check?
Start with the drain. U-Line ice machines drain either by gravity or through a factory drain pump, and a gravity drain needs a steady fall with no traps and cannot sit directly below the unit. If the drain is fine, book a visit.
There is water on the outside of my U-Line unit. Is something wrong?
U-Line says that in humid weather, condensation on the outside surfaces is normal and clears when the humidity drops. Water that forms inside, or that stays on the door gasket area, is worth a visit to check the seal.

Back to your everyday

Book your U-Line visit.

Have the refrigerator's model number ready — on U-Line it decides which parts come on the first visit.

(844) 681-4650 Schedule a repair