The ventilation grille across the top of a built-in refrigerator set flush into pale cabinetry, the stainless doors below it falling out of focus.

Hestan refrigerator
showing HA

HA is Hestan's high temperature alarm.

(844) 681-4650

Mon–Sat, 8am–8pm

  • Service indication
  • Diagnostic visit
  • Source: Hestan

Book a visit

Three short steps, about a minute.

or call (844) 681-4650

Before you book,
in this order.

Each step comes from Hestan's own guidance for HA on its refrigerators. Follow it to the end: the last card says whether this is a visit.

01

Make sure the door is fully shut and the door gasket is sealing all the way around.

02

Clear anything blocking the louvered plate at the bottom front, and clean the condenser if it is dusty.

03

Check that the interior light switch is off; if warm drinks were just loaded, give the unit 24 hours before judging.

04

If HA stays on after those checks, book a visit.

Still there?

It usually turns into diagnostic visit. Book with the code and the model number.

What not to do

It is not the door alarm. dA flashes when the door is open; HA waits until the compartment has been too warm for half an hour.

What you may
notice with it.

The refrigerator problems HA tends to arrive with. Answer these at the refrigerator before anyone is booked.

All problems

Where HA usually leads

Diagnostic visit.

In Hestan's own words

Internal compartment has exceeded the high temperature alarm preset value for over 30 minutes.
Hestan Indoor / Outdoor Undercounter Refrigeration Use & Care Manual (Hestan PDF), Troubleshooting table

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Hestan 24-inch indoor/outdoor undercounter units with the LED controller: GRS and GRG refrigerators, GRR refrigerator drawers, GRFR refrigerator/freezer drawers and GRWS/GRWG dual-zone models, per the manual's model list.

Hestan HA refrigerator repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas
A family preparing a meal together in their kitchen
For the heart of your home.

Questions
about HA.

Can I clear HA myself?
Make sure the door is fully shut and the door gasket is sealing all the way around. If it comes back, it needs a visit.
Why does my outdoor Hestan show HA on hot days?
Outdoor conditions such as heat, a blocked grille or a door left ajar can push the compartment past the alarm limit. HA appears after more than 30 minutes above that limit. Clear the louvered plate and clean the condenser if it is dusty.
How long should I wait after loading warm drinks before worrying about HA on a Hestan?
Give the unit 24 hours before judging. Also check that the interior light switch is off and the gasket seals. If HA remains after those checks, book a visit.

Back to your everyday

Still showing HA?

Book with the exact characters, the full model number, and whether it is still cooling — on a code, that is the whole starting point.

(844) 681-4650 Schedule a repair