The back panel inside a refrigerator freezer covered in an even layer of white frost, an empty wire shelf sharp across the foreground.

Sub-Zero refrigerator
showing 20 2 00

The control board reads the freezer defrost heater circuit as open.

(844) 681-4650

Mon–Sat, 8am–8pm

  • Defrost
  • Defrost system repair
  • Source: Sub-Zero

Book a visit

Three short steps, about a minute.

or call (844) 681-4650

Before you book,
in this order.

Each step comes from Sub-Zero's own guidance for 20 2 00 on its refrigerators. Follow it to the end: the last card says whether this is a visit.

01

Turn off the breaker for 30 seconds, then turn it back on.

02

Check whether the code comes back once the unit is running again.

03

If it does, book a service visit and give them the full three-part code.

Still there?

It usually turns into defrost system repair. Book with the code and the model number.

What not to do

It does not mean the compressor or the sealed system has failed. The problem is in the defrost circuit.

What you may
notice with it.

The refrigerator problems 20 2 00 tends to arrive with. Answer these at the refrigerator before anyone is booked.

All problems

Where 20 2 00 usually leads

Defrost system repair.

Defrost heater, thermostat or sensor · low.

In Sub-Zero's own words

Freezer defrost heater open Cause: Defrost bi-metal stuck open
Sub-Zero support: Classic Built In Series Error Code 20 2 00

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Classic Series (BI).

Sub-Zero 20 2 00 refrigerator repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas
A family preparing a meal together in their kitchen
For the heart of your home.

Questions
about 20 2 00.

Can I clear 20 2 00 myself?
Turn off the breaker for 30 seconds, then turn it back on. If it comes back, it needs a visit.
Is Sub-Zero 20 2 00 a compressor problem?
No, it concerns the freezer defrost heater circuit, which the board reads as open. Sub-Zero traces it to a defrost bi-metal stuck open. The compressor and sealed system are not what this code names.
What happens if I ignore 20 2 00 on my Sub-Zero?
The code points at the freezer's defrost cycle, so defrost is the function at stake. Try the 30-second breaker reset once and see whether the code returns. If it does, book service and give the full three-part code.

Back to your everyday

Still showing 20 2 00?

Book with the exact characters, the full model number, and whether it is still cooling — on a code, that is the whole starting point.

(844) 681-4650 Schedule a repair