KitchenAid refrigerator
showing COOLING OFF
The refrigerator's cooling has been turned off from the control panel, and until it is turned back on neither compartment will cool.
Mon–Sat, 8am–8pm
- Mode, not a failure
- No repair needed
- Source: KitchenAid
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What COOLING OFF
actually means.
The refrigerator's cooling has been turned off from the control panel, and until it is turned back on neither compartment will cool. It happens by accident during cleaning, and some models come back from a power outage or surge with cooling still off. No part has failed.
KitchenAid refrigerator display · also shown as Cooling Off
What to do when COOLING OFF shows on the refrigeratorKind of codeMode, not a failure
A setting somebody chose, or an alert it raised on purpose — a showroom mode, a door or power alarm. Nothing has broken and no part is needed.
Usually leads toNo repair
Try the common combination: hold LOCK and MEASURED FILL at the same moment for 3 seconds.
Shows up asRefrigerator Not Cooling
The compartment is warm but the appliance still has power and still makes noise.
MakeKitchenAid
French door and built-in refrigeration from the Whirlpool family, with dispensers on most models.
SourceKitchenAid Product Help (producthelp.kitchenaid.com): Cooling Off Indicator Light - Refrigerator
LOCK plus MEASURED FILL is the common method KitchenAid lists; the method varies by model and refrigerator type.
Before you book,
in this order.
Each step comes from KitchenAid's own guidance for COOLING OFF on its refrigerators. Follow it to the end: the last card says whether this is a visit.
Try the common combination: hold LOCK and MEASURED FILL at the same moment for 3 seconds.
If the dispenser locks instead, you pressed one button slightly early; try again with both together.
If your panel has no such buttons, check the owner's manual for your model number.
Expect several hours before the compartments are back at their set temperatures.
Cleared?
Nothing needed repairing. If the refrigerator does not settle back to temperature, that is a separate problem.
What not to do
A warm refrigerator with COOLING OFF on the display has not lost its compressor. Switch cooling back on before calling anyone.
What you may
notice with it.
The refrigerator problems COOLING OFF tends to arrive with. Answer these at the refrigerator before anyone is booked.
All problems
Refrigerator Not Cooling
7 causes, cheapest first
No repair indicated
Nothing to repair.
A setting somebody chose, or an alert it raised on purpose — a showroom mode, a door or power alarm. Nothing has broken and no part is needed.
Read these
before the visit.
Short guides that make the call quicker and the diagnosis cheaper.
All guidesKitchenAid
refrigerators.
French door and built-in refrigeration from the Whirlpool family, with dispensers on most models.
KitchenAid refrigerator repairMore KitchenAid codes
Mode, not a failure on other makes
Built-in refrigerator
Flush with the cabinets, serviced from the front, and almost always repaired rather than replaced.
French door refrigerator
Two fresh-food doors over a freezer drawer — the most common premium layout, and the one with the most to go wrong at the door line.
Side-by-side refrigerator
Full-height freezer beside full-height fresh food, with the ice maker and dispenser built into the freezer door.
In KitchenAid's own words
Your refrigerator and freezer will not cool when the cooling is turned off. … “COOLING OFF” will appear on the display screen.
Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. LOCK plus MEASURED FILL is the common method KitchenAid lists; the method varies by model and refrigerator type.
KitchenAid COOLING OFF refrigerator repair,
where we come out.
The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.
All service areasTampa BayFL · 31 areas
Miami / South FloridaFL · 47 areas
New York MetroNY · 75 areas
HoustonTX · 36 areas
ChicagoIL · 50 areas
Los AngelesCA · 95 areas
San DiegoCA · 31 areas
Questions
about COOLING OFF.
Can I clear COOLING OFF myself?
What buttons restart cooling on a KitchenAid showing COOLING OFF?
Why did my KitchenAid dispenser lock instead?
Back to your everyday
Still showing COOLING OFF?
Book with the exact characters, the full model number, and whether it is still cooling — on a code, that is the whole starting point.