The control panel on the door of a refrigerator seen close, its display softly lit with no readable characters, the stainless door falling out of focus around it.

Kenmore refrigerator
showing COOLING OFF

COOLING OFF on a Kenmore Elite 106 counter-depth side-by-side means cooling has been turned off, and neither compartment will cool until it is turned back on.

(844) 681-4650

Mon–Sat, 8am–8pm

Mode, not a failure
No repair needed
Source: Kenmore

Book a visit

Three short steps, about a minute.

or call (844) 681-4650

What COOLING OFF
actually means.

COOLING OFF on a Kenmore Elite 106 counter-depth side-by-side means cooling has been turned off, and neither compartment will cool until it is turned back on. The guide for those models toggles it by holding LOCK and MEASURED FILL together for three seconds.

Kenmore refrigerator display · also shown as Cooling Off

What to do when COOLING OFF shows on the refrigerator

Kind of codeMode, not a failure

A setting somebody chose, or an alert it raised on purpose — a showroom mode, a door or power alarm. Nothing has broken and no part is needed.

Usually leads toNo repair

Confirm the model label starts 106; the button pair below comes from the guide for 106.4116 and 106.5171 models.

Shows up asRefrigerator Not Cooling

The compartment is warm but the appliance still has power and still makes noise.

MakeKenmore

A retail badge on appliances built by several different manufacturers.

SourceKenmore Elite 106.4116 / 106.5171 use & care guide (archive.org copy)

Kenmore Elite counter-depth side-by-side models whose number starts 106.4116 or 106.5171; other 106 panels may switch cooling with different keys.

Before you book,
in this order.

Each step comes from Kenmore's own guidance for COOLING OFF on its refrigerators. Follow it to the end: the last card says whether this is a visit.

Confirm the model label starts 106; the button pair below comes from the guide for 106.4116 and 106.5171 models.

Press and hold LOCK and MEASURED FILL at exactly the same moment for three seconds to turn cooling back on.

Allow the rest of the day for both sections to come down, then book a visit if they stay warm.

Cleared?

Nothing needed repairing. If the refrigerator does not settle back to temperature, that is a separate problem.

What not to do

A warm cabinet showing COOLING OFF has not lost its refrigerant. Nothing can be judged until cooling is back on.

What you may
notice with it.

The refrigerator problems COOLING OFF tends to arrive with. Answer these at the refrigerator before anyone is booked.

All problems

Before you call

Refrigerator Not Cooling

All 7 causes, cheapest first

It also comes with

Refrigerator Showing an Error Code

A gloved hand holding a thermometer probe on the middle shelf of an open refrigerator compartment.

Food safety applies

Refrigerator Not Cooling

7 causes, cheapest first

No repair indicated

Nothing to repair.

A setting somebody chose, or an alert it raised on purpose — a showroom mode, a door or power alarm. Nothing has broken and no part is needed.

How to read what your refrigerator is telling you

Read these
before the visit.

Short guides that make the call quicker and the diagnosis cheaper.

All guides

What you can check yourself

Where the model number hides, and why nothing works without it

Error codes

All 247 codes, by make

Kenmore
refrigerators.

A retail badge on appliances built by several different manufacturers.

Kenmore refrigerator repair

In Kenmore's own words

When cooling is off, “COOLING OFF” will appear on the display screen.

Kenmore Elite 106.4116 / 106.5171 use & care guide (archive.org copy) Kenmore Elite 106.4116 / 106.5171 use & care guide (archive.org copy)

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Kenmore Elite counter-depth side-by-side models whose number starts 106.4116 or 106.5171; other 106 panels may switch cooling with different keys.

Kenmore COOLING OFF refrigerator repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A family preparing a meal together in their kitchen — For the heart of your home.

Questions
about COOLING OFF.

Can I clear COOLING OFF myself?

Confirm the model label starts 106; the button pair below comes from the guide for 106.4116 and 106.5171 models.

Does COOLING OFF on my Kenmore Elite mean something inside has broken?

No, it means the cooling function has been switched off at the panel, so the cabinet warms simply because nothing is asking it to cool. Once you switch cooling back on with the two-key hold, the compartments can start pulling down again.

What if my Kenmore stays warm after COOLING OFF has gone away?

Give both sections the rest of the day to reach temperature, since they start from warm. If they are still not cold by then, that is a separate problem worth a visit, because the display message itself is already cleared.

Back to your everyday

Still showing COOLING OFF?

Book with the exact characters, the full model number, and whether it is still cooling — on a code, that is the whole starting point.

Schedule a repair Call (844) 681-4650

Kenmore refrigerator
showing COOLING OFF