JennAir refrigerator
showing COOLING OFF
Cooling has been turned off from the panel, so the refrigerator and freezer will not cool.
Mon–Sat, 8am–8pm
- Mode, not a failure
- No repair needed
- Source: JennAir
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or call (844) 681-4650
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What COOLING OFF
actually means.
Cooling has been turned off from the panel, so the refrigerator and freezer will not cool. It can happen by accident while the panel is being wiped, and some models need cooling turned back on by hand after an outage or surge. It is a setting, not a breakdown.
JennAir refrigerator display · also shown as Cooling Off
What to do when COOLING OFF shows on the refrigeratorKind of codeMode, not a failure
A setting somebody chose, or an alert it raised on purpose — a showroom mode, a door or power alarm. Nothing has broken and no part is needed.
Usually leads toNo repair
Use the common method first: hold LOCK and MEASURED FILL together for 3 seconds.
Shows up asRefrigerator Not Cooling
The compartment is warm but the appliance still has power and still makes noise.
MakeJennAir
Panel-ready columns and built-in refrigeration with a strong design emphasis.
SourceJennAir Product Help (producthelp.jennair.com): Cooling Off Indicator Light - Refrigerator
LOCK plus MEASURED FILL is the common method JennAir lists for its French door models; other panels differ.
Before you book,
in this order.
Each step comes from JennAir's own guidance for COOLING OFF on its refrigerators. Follow it to the end: the last card says whether this is a visit.
Use the common method first: hold LOCK and MEASURED FILL together for 3 seconds.
Press both at exactly the same time so you do not lock the dispenser instead.
If your panel is different, follow the owner's manual for your model number.
Give the compartments several hours to come back to temperature.
Cleared?
Nothing needed repairing. If the refrigerator does not settle back to temperature, that is a separate problem.
What not to do
Do not order parts for a warm cabinet while COOLING OFF is on the display. Turn cooling on and wait first.
What you may
notice with it.
The refrigerator problems COOLING OFF tends to arrive with. Answer these at the refrigerator before anyone is booked.
All problems
Refrigerator Not Cooling
7 causes, cheapest first
No repair indicated
Nothing to repair.
A setting somebody chose, or an alert it raised on purpose — a showroom mode, a door or power alarm. Nothing has broken and no part is needed.
Read these
before the visit.
Short guides that make the call quicker and the diagnosis cheaper.
All guidesJennAir
refrigerators.
Panel-ready columns and built-in refrigeration with a strong design emphasis.
JennAir refrigerator repair
Built-in refrigerator
Flush with the cabinets, serviced from the front, and almost always repaired rather than replaced.
Refrigerator column
Separate refrigerator and freezer towers, each with its own sealed system — so a failure stays on one side.
French door refrigerator
Two fresh-food doors over a freezer drawer — the most common premium layout, and the one with the most to go wrong at the door line.
In JennAir's own words
Your refrigerator and freezer will not cool when the cooling is turned off. … “COOLING OFF” will appear on the display screen.
Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. LOCK plus MEASURED FILL is the common method JennAir lists for its French door models; other panels differ.
JennAir COOLING OFF refrigerator repair,
where we come out.
The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.
All service areasTampa BayFL · 31 areas
Miami / South FloridaFL · 47 areas
New York MetroNY · 75 areas
HoustonTX · 36 areas
ChicagoIL · 50 areas
Los AngelesCA · 95 areas
San DiegoCA · 31 areas
Questions
about COOLING OFF.
Can I clear COOLING OFF myself?
Can I switch my JennAir cooling back on without a technician?
Should I order parts for a warm JennAir showing COOLING OFF?
Back to your everyday
Still showing COOLING OFF?
Book with the exact characters, the full model number, and whether it is still cooling — on a code, that is the whole starting point.