The ventilation grille across the top of a built-in refrigerator set flush into pale cabinetry, the stainless doors below it falling out of focus.

Electrolux refrigerator
showing HI

HI, H or High Temp means one of the compartments has gone past its safe limit: 26°F or warmer in the freezer, or 55°F or warmer in the refrigerator.

(844) 681-4650

Mon–Sat, 8am–8pm

  • Service indication
  • Diagnostic visit
  • Source: Electrolux

Book a visit

Three short steps, about a minute.

or call (844) 681-4650

Before you book,
in this order.

Each step comes from Electrolux's own guidance for HI on its refrigerators. Follow it to the end: the last card says whether this is a visit.

01

Close every door firmly and look for anything stopping one from sealing.

02

Press Clear Alerts to acknowledge it; the panel then shows the highest temperature reached, which tells you how warm it got.

03

Check the food against that reading.

04

If the doors were shut and the temperature does not recover, book a visit.

Still there?

It usually turns into diagnostic visit. Book with the code and the model number.

What not to do

It is not a sensor error code. It is a real reading that the cabinet got too warm, so the question is why.

What you may
notice with it.

The refrigerator problem HI tends to arrive with. Answer these at the refrigerator before anyone is booked.

All problems

Where HI usually leads

Diagnostic visit.

In Electrolux's own words

If the temperature of your freezer reaches 26 degrees Fahrenheit or greater, the alarm will activate.
Electrolux owner support: alarms and error messages on French door refrigerators Electrolux owner support: refrigerator error code H or HI, high temperature

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Shown as H, HI or High Temp depending on the panel; on models with a Clear Alerts button the alarm repeats every 60 seconds until acknowledged.

Electrolux HI refrigerator repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas
A family preparing a meal together in their kitchen
For the heart of your home.

Questions
about HI.

Can I clear HI myself?
Close every door firmly and look for anything stopping one from sealing. If it comes back, it needs a visit.
How warm did my Electrolux get before HI showed?
Press Clear Alerts and the panel shows the highest temperature reached. Use that figure to judge the food.
Why is HI still lit after I muted the Electrolux alarm?
The indicator stays on until the temperature is back to normal, even with the sound silenced. Close every door firmly and book a visit if it does not recover.

Back to your everyday

Still showing HI?

Book with the exact characters, the full model number, and whether it is still cooling — on a code, that is the whole starting point.

(844) 681-4650 Schedule a repair