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The control panel on the door of a refrigerator seen close, its display softly lit with no readable characters, the stainless door falling out of focus around it.

True Residential refrigerator
showing Showroom Mode

Showroom Mode switches off refrigeration.

(844) 681-4650

Mon–Sat, 8am–8pm

  • Mode, not a failure
  • No repair needed
  • Source: True Residential

Book a visit

Three short steps, about a minute.

or call (844) 681-4650

What Showroom Mode
actually means.

Showroom Mode switches off refrigeration. The lights and the display keep working, and the display shows the set points, so the unit looks fine but does not get cold. On the column models the door ajar alarm also keeps working. Nothing has broken.

True Residential refrigerator display · also shown as SHOWROOM MODE

What to do when Showroom Mode shows on the refrigerator

Kind of codeMode, not a failure

A setting somebody chose, or an alert it raised on purpose — a showroom mode, a door or power alarm. Nothing has broken and no part is needed.

Usually leads toNo repair

Look for the showroom mode icon or text on the display.

Shows up asRefrigerator Not Cooling

The compartment is warm but the appliance still has power and still makes noise.

MakeTrue Residential

Commercial-derived residential refrigeration: columns, undercounter units and glass-door cabinets.

SourceTrue Residential 15 inch and 24 inch Undercounter Install Guide and User's Manual, "B" & "C" revisions (true-residential.com PDF)

Documented for True Residential 15 inch and 24 inch undercounter units and for TR-42 and TR-48 columns. The menu path differs between them.

Before you book,
in this order.

Each step comes from True Residential's own guidance for Showroom Mode on its refrigerators. Follow it to the end: the last card says whether this is a visit.

01

Look for the showroom mode icon or text on the display.

02

Turn it off from the control menu as shown in your model's manual. On TR-42 and TR-48 columns, you reach it by holding power and down until the service warning appears.

03

After the mode is off, check that the cabinet starts cooling.

Cleared?

Nothing needed repairing. If the refrigerator does not settle back to temperature, that is a separate problem.

What not to do

Do not treat it as a cooling system failure. The menus change nothing about refrigeration until showroom mode is turned off.

What you may
notice with it.

The refrigerator problems Showroom Mode tends to arrive with. Answer these at the refrigerator before anyone is booked.

All problems

Before you call

Refrigerator Not Cooling

All 7 causes, cheapest first

It also comes with

A gloved hand holding a thermometer probe on the middle shelf of an open refrigerator compartment. Food safety applies

Refrigerator Not Cooling

7 causes, cheapest first

No repair indicated

Nothing to repair.

A setting somebody chose, or an alert it raised on purpose — a showroom mode, a door or power alarm. Nothing has broken and no part is needed.

How to read what your refrigerator is telling you

Read these
before the visit.

Short guides that make the call quicker and the diagnosis cheaper.

All guides
What you can check yourself

Where the model number hides, and why nothing works without it

 Error codes

All 247 codes, by make

True Residential
refrigerators.

Commercial-derived residential refrigeration: columns, undercounter units and glass-door cabinets.

True Residential refrigerator repair

More True Residential codes

REFCommunication ErrorHigh temperature alarmDoor ajar alarm

Mode, not a failure on other makes

Samsung OF OFLG OF FWhirlpool POKitchenAid POGE PFFrigidaire PFSub-Zero H2 LOViking CL
All 82 codes of this kind
A built-in refrigerator standing flush with the surrounding cabinetry, its ventilation grille running across the top above the doors. True Residential builds this

Built-in refrigerator

Flush with the cabinets, serviced from the front, and almost always repaired rather than replaced.

 A pair of full-height refrigerator and freezer columns set side by side in one cabinet run, each behind its own tall door. True Residential builds this

Refrigerator column

Separate refrigerator and freezer towers, each with its own sealed system — so a failure stays on one side.

 An undercounter refrigerator built into a run of base cabinets below a stone worktop, its ventilation grille at floor level. True Residential builds this

Undercounter refrigerator

A single 15 to 24 inch unit under the worktop — front-vented, tightly enclosed, and easily starved of air.

In True Residential's own words

Showroom Mode - Shuts off all refrigeration components. Displays set point.
True Residential 15 inch and 24 inch Undercounter Install Guide and User's Manual, "B" & "C" revisions (true-residential.com PDF) True Residential TR-42 / TR-48 Install Manual, Rev. C, electronic control operation (true-residential.com PDF)

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Documented for True Residential 15 inch and 24 inch undercounter units and for TR-42 and TR-48 columns. The menu path differs between them.

True Residential Showroom Mode refrigerator repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A family preparing a meal together in their kitchen
For the heart of your home.

Questions
about Showroom Mode.

Can I clear Showroom Mode myself?
Look for the showroom mode icon or text on the display.
Why does my True look normal but stay warm inside?
Showroom Mode shuts off refrigeration while the lights and display keep working and show the set points. It can look fully functional without cooling. Look for the showroom icon or text on the display.
How do I turn off Showroom Mode on a True column?
On TR-42 and TR-48 columns, hold power and down until the service warning appears, then switch it off from the menu. Undercounter models use a different menu path. Afterward, confirm the cabinet starts getting cold.

Back to your everyday

Still showing Showroom Mode?

Book with the exact characters, the full model number, and whether it is still cooling — on a code, that is the whole starting point.

Schedule a repair Call (844) 681-4650
(844) 681-4650 Schedule a repair