--- title: "True Refrigerator Repair | RefrigeratorRepair.center" description: "True Residential refrigerator repair. Commercial-derived residential refrigeration: columns, undercounter units and glass-door cabinets." url: "https://refrigeratorrepair.center/brands/true/" --- # True Refrigerator Repair Commercial-derived residential refrigeration: columns, undercounter units and glass-door cabinets. ## True Residential refrigerators, specifically. True Residential, now sold under the True Caliber name, is the home line of a commercial refrigeration maker based in Missouri. Its columns, side-by-sides and undercounter units are built around a lift-up top grill, stainless interiors and glass-door options that most residential brands do not offer, and that commercial layout decides how a visit goes. The True Residential lineup ### Builds 3 refrigerator types Built-in refrigerator · Refrigerator column · Undercounter refrigerator ### Called out for Condensation Inside the Refrigerator and 5 more problems on True Residential ### Repairs we do 10 repairs, on any make Diagnostic visit · Sealed system and compressor · Defrost system repair · Fan and airflow repair ### Error codes REF · Communication Error · High temperature alarm · Showroom Mode · Door ajar alarm 5 True Residential codes with a page of their own ## The True Residential lineup. True Residential builds 3 of the 5 refrigerator types this site covers. Which one decides how the visit is planned. [All refrigerator types](https://refrigeratorrepair.center/types/) Built-in ### Built-in refrigerator **3** of the problems we see on True Residential come up on it Built-in refrigerator repair Column ### Refrigerator column **3** of the problems we see on True Residential come up on it Refrigerator column repair Undercounter ### Undercounter refrigerator **3** of the problems we see on True Residential come up on it Undercounter refrigerator repair ## What is particular to True Residential. The range covers columns (refrigerator, freezer, wine, beverage), side-by-side and bottom-freezer units, 15- and 24-inch undercounter refrigerators, drawers, wine cabinets, beverage dispensers and clear ice machines. Column or full-size units are reached through the top grill; undercounter units are reached through a lower louver grill. ### The machinery lives under a lift-up top grill Columns and full-size units put the condensing unit behind a stainless grill that lifts from the front, the way a restaurant reach-in does. The technician works on the unit from the front while it stays in the cabinetry, and the first thing checked on a warm unit is the coil under that grill. ### Undercounter units go outdoors, columns do not True rates every undercounter model for outdoor use, including the glass-door versions, but its column manual states the columns are not suitable for outdoor use. A column installed in an outdoor kitchen has a different problem than an undercounter unit in the same spot. ### Glass doors and humid air Many True models ship with double-pane, low-E glass doors. True itself treats condensation on the cabinet as normal in humid climates or outdoor settings, so a call about water on the glass starts with where the unit stands and whether the door has been left open. ### A display that names the problem The column control shows notification alerts such as high temperature, defrost, communication error and service required, and it beeps when a door stays open more than five minutes. Writing down the exact alert before booking a visit saves the technician a step. Parts True runs its own parts lookup by serial number, and the serial label on a refrigerator sits on the left wall near the upper drawer. Having the model and serial number ready before the visit is the fastest way to get the right part ordered. Repair or replace Usually worth repairing. These are stainless, commercially built units installed into cabinetry, and most calls come down to a dirty coil, a door that is not closing fully, or a single component rather than the cabinet itself. Book your True Residential visit ## What we are called out for. On True Residential, most often condensation inside the refrigerator. [All problems](https://refrigeratorrepair.center/problems/) True Residential error codes - [`REF` Service indication](https://refrigeratorrepair.center/error-codes/true-ref/) - [`Communication Error` Communication](https://refrigeratorrepair.center/error-codes/true-communication-error/) - [`High temperature alarm` Service indication](https://refrigeratorrepair.center/error-codes/true-high-temperature-alarm/) - [`Showroom Mode` Mode, not a failure](https://refrigeratorrepair.center/error-codes/true-showroom-mode/) - [`Door ajar alarm` Mode, not a failure](https://refrigeratorrepair.center/error-codes/true-door-ajar-alarm/) [All True Residential codes](https://refrigeratorrepair.center/error-codes/#codes-true) ### Condensation Inside the Refrigerator 5 causes, cheapest first Food safety applies ### Refrigerator Not Cooling 7 causes, cheapest first ### Refrigerator Running Constantly 5 causes, cheapest first ### Refrigerator Door Not Sealing 5 causes, cheapest first ## Not a True Residential? True Residential is one of 31 refrigerator makes on this site. The other 30 each have a page of their own. [All 31 brands](https://refrigeratorrepair.center/brands/) ## True Residential refrigerator repair, where we come out. 9 metros, each with its own page. [All service areas](https://refrigeratorrepair.center/locations/) [Tampa Bay](https://refrigeratorrepair.center/locations/tampa-bay/) FL · 31 areas - [Hyde Park](https://refrigeratorrepair.center/locations/tampa-bay/hyde-park/) - [Davis Islands](https://refrigeratorrepair.center/locations/tampa-bay/davis-islands/) - [Palma Ceia](https://refrigeratorrepair.center/locations/tampa-bay/palma-ceia/) - [Westchase](https://refrigeratorrepair.center/locations/tampa-bay/westchase/) - [Carrollwood](https://refrigeratorrepair.center/locations/tampa-bay/carrollwood/) - [Belleair](https://refrigeratorrepair.center/locations/tampa-bay/belleair/) - [St. Pete Beach](https://refrigeratorrepair.center/locations/tampa-bay/st-pete-beach/) - [Palm Harbor](https://refrigeratorrepair.center/locations/tampa-bay/palm-harbor/) [Orlando](https://refrigeratorrepair.center/locations/orlando/) FL · 30 areas - [Winter Park](https://refrigeratorrepair.center/locations/orlando/winter-park/) - [Windermere](https://refrigeratorrepair.center/locations/orlando/windermere/) - [Dr. Phillips](https://refrigeratorrepair.center/locations/orlando/dr-phillips/) - [Bay Hill](https://refrigeratorrepair.center/locations/orlando/bay-hill/) - [Lake Nona](https://refrigeratorrepair.center/locations/orlando/lake-nona/) - [Heathrow](https://refrigeratorrepair.center/locations/orlando/heathrow/) - [Celebration](https://refrigeratorrepair.center/locations/orlando/celebration/) [Miami / South Florida](https://refrigeratorrepair.center/locations/south-florida/) FL · 47 areas - [Brickell](https://refrigeratorrepair.center/locations/south-florida/brickell/) - [Coconut Grove](https://refrigeratorrepair.center/locations/south-florida/coconut-grove/) - [Coral Gables](https://refrigeratorrepair.center/locations/south-florida/coral-gables/) - [Pinecrest](https://refrigeratorrepair.center/locations/south-florida/pinecrest/) - [Key Biscayne](https://refrigeratorrepair.center/locations/south-florida/key-biscayne/) - [Aventura](https://refrigeratorrepair.center/locations/south-florida/aventura/) - [Sunny Isles Beach](https://refrigeratorrepair.center/locations/south-florida/sunny-isles-beach/) - [Bal Harbour](https://refrigeratorrepair.center/locations/south-florida/bal-harbour/) - [Miami Beach](https://refrigeratorrepair.center/locations/south-florida/miami-beach/) - [Golden Beach](https://refrigeratorrepair.center/locations/south-florida/golden-beach/) - [Weston](https://refrigeratorrepair.center/locations/south-florida/weston/) - [Boca Raton](https://refrigeratorrepair.center/locations/south-florida/boca-raton/) - [Palm Beach](https://refrigeratorrepair.center/locations/south-florida/palm-beach/) [New York Metro](https://refrigeratorrepair.center/locations/new-york/) NY · 75 areas - [Upper East Side](https://refrigeratorrepair.center/locations/new-york/upper-east-side/) - [Upper West Side](https://refrigeratorrepair.center/locations/new-york/upper-west-side/) - [Tribeca](https://refrigeratorrepair.center/locations/new-york/tribeca/) - [SoHo](https://refrigeratorrepair.center/locations/new-york/soho/) - [Greenwich Village](https://refrigeratorrepair.center/locations/new-york/greenwich-village/) - [Battery Park City](https://refrigeratorrepair.center/locations/new-york/battery-park-city/) - [Brooklyn Heights](https://refrigeratorrepair.center/locations/new-york/brooklyn-heights/) - [Park Slope](https://refrigeratorrepair.center/locations/new-york/park-slope/) - [DUMBO](https://refrigeratorrepair.center/locations/new-york/dumbo/) - [Forest Hills](https://refrigeratorrepair.center/locations/new-york/forest-hills/) - [Great Neck](https://refrigeratorrepair.center/locations/new-york/great-neck/) - [Southampton](https://refrigeratorrepair.center/locations/new-york/southampton/) - [Scarsdale](https://refrigeratorrepair.center/locations/new-york/scarsdale/) [Houston](https://refrigeratorrepair.center/locations/houston/) TX · 36 areas - [River Oaks](https://refrigeratorrepair.center/locations/houston/river-oaks/) - [Memorial](https://refrigeratorrepair.center/locations/houston/memorial/) - [Tanglewood](https://refrigeratorrepair.center/locations/houston/tanglewood/) - [Greater Heights](https://refrigeratorrepair.center/locations/houston/greater-heights/) - [Kingwood](https://refrigeratorrepair.center/locations/houston/kingwood/) - [Bellaire](https://refrigeratorrepair.center/locations/houston/bellaire/) - [Bunker Hill Village](https://refrigeratorrepair.center/locations/houston/bunker-hill-village/) - [Piney Point Village](https://refrigeratorrepair.center/locations/houston/piney-point-village/) - [Hunters Creek Village](https://refrigeratorrepair.center/locations/houston/hunters-creek-village/) - [Sugar Land](https://refrigeratorrepair.center/locations/houston/sugar-land/) - [Cinco Ranch](https://refrigeratorrepair.center/locations/houston/cinco-ranch/) - [The Woodlands](https://refrigeratorrepair.center/locations/houston/the-woodlands/) - [West University](https://refrigeratorrepair.center/locations/houston/west-university/) [Chicago](https://refrigeratorrepair.center/locations/chicagoland/) IL · 50 areas - [Lincoln Park](https://refrigeratorrepair.center/locations/chicagoland/lincoln-park/) - [Near North Side](https://refrigeratorrepair.center/locations/chicagoland/near-north-side/) - [West Loop / Near West Side](https://refrigeratorrepair.center/locations/chicagoland/west-loop-near-west-side/) - [Wilmette](https://refrigeratorrepair.center/locations/chicagoland/wilmette/) - [Winnetka](https://refrigeratorrepair.center/locations/chicagoland/winnetka/) - [Glencoe](https://refrigeratorrepair.center/locations/chicagoland/glencoe/) - [River Forest](https://refrigeratorrepair.center/locations/chicagoland/river-forest/) - [Oak Park](https://refrigeratorrepair.center/locations/chicagoland/oak-park/) - [Hinsdale](https://refrigeratorrepair.center/locations/chicagoland/hinsdale/) - [Lake Forest](https://refrigeratorrepair.center/locations/chicagoland/lake-forest/) - [Highland Park](https://refrigeratorrepair.center/locations/chicagoland/highland-park/) - [Gold Coast](https://refrigeratorrepair.center/locations/chicagoland/gold-coast/) - [Lakeview](https://refrigeratorrepair.center/locations/chicagoland/lakeview/) [Los Angeles](https://refrigeratorrepair.center/locations/los-angeles/) CA · 95 areas - [Beverly Hills](https://refrigeratorrepair.center/locations/los-angeles/beverly-hills/) - [Bel Air](https://refrigeratorrepair.center/locations/los-angeles/bel-air/) - [Holmby Hills](https://refrigeratorrepair.center/locations/los-angeles/holmby-hills/) - [Brentwood](https://refrigeratorrepair.center/locations/los-angeles/brentwood/) - [Pacific Palisades](https://refrigeratorrepair.center/locations/los-angeles/pacific-palisades/) - [Santa Monica](https://refrigeratorrepair.center/locations/los-angeles/santa-monica/) - [Hancock Park](https://refrigeratorrepair.center/locations/los-angeles/hancock-park/) - [Studio City](https://refrigeratorrepair.center/locations/los-angeles/studio-city/) - [Calabasas](https://refrigeratorrepair.center/locations/los-angeles/calabasas/) - [Manhattan Beach](https://refrigeratorrepair.center/locations/los-angeles/manhattan-beach/) - [Palos Verdes Estates](https://refrigeratorrepair.center/locations/los-angeles/palos-verdes-estates/) - [Pasadena](https://refrigeratorrepair.center/locations/los-angeles/pasadena/) - [San Marino](https://refrigeratorrepair.center/locations/los-angeles/san-marino/) - [Malibu](https://refrigeratorrepair.center/locations/los-angeles/malibu/) [San Diego](https://refrigeratorrepair.center/locations/san-diego/) CA · 31 areas - [La Jolla](https://refrigeratorrepair.center/locations/san-diego/la-jolla/) - [Carmel Valley](https://refrigeratorrepair.center/locations/san-diego/carmel-valley/) - [Point Loma](https://refrigeratorrepair.center/locations/san-diego/point-loma/) - [Del Mar](https://refrigeratorrepair.center/locations/san-diego/del-mar/) - [Rancho Santa Fe](https://refrigeratorrepair.center/locations/san-diego/rancho-santa-fe/) - [Coronado](https://refrigeratorrepair.center/locations/san-diego/coronado/) - [Encinitas](https://refrigeratorrepair.center/locations/san-diego/encinitas/) - [Solana Beach](https://refrigeratorrepair.center/locations/san-diego/solana-beach/) [San Francisco Bay Area](https://refrigeratorrepair.center/locations/bay-area/) CA · 74 areas - [Pacific Heights](https://refrigeratorrepair.center/locations/bay-area/pacific-heights/) - [Presidio Heights](https://refrigeratorrepair.center/locations/bay-area/presidio-heights/) - [Russian Hill](https://refrigeratorrepair.center/locations/bay-area/russian-hill/) - [Noe Valley](https://refrigeratorrepair.center/locations/bay-area/noe-valley/) - [Sea Cliff](https://refrigeratorrepair.center/locations/bay-area/sea-cliff/) - [Hillsborough](https://refrigeratorrepair.center/locations/bay-area/hillsborough/) - [Atherton](https://refrigeratorrepair.center/locations/bay-area/atherton/) - [Woodside](https://refrigeratorrepair.center/locations/bay-area/woodside/) - [Palo Alto](https://refrigeratorrepair.center/locations/bay-area/palo-alto/) - [Los Altos Hills](https://refrigeratorrepair.center/locations/bay-area/los-altos-hills/) - [Tiburon](https://refrigeratorrepair.center/locations/bay-area/tiburon/) - [Piedmont](https://refrigeratorrepair.center/locations/bay-area/piedmont/) - [Marina](https://refrigeratorrepair.center/locations/bay-area/marina/) For the heart of your home. ## Questions about True Residential refrigerators. ### Can my True column go in an outdoor kitchen? Not according to True's own column manual, which says the columns are not suitable for outdoor use. The undercounter models are a different story: True rates all of them for outdoor use. If a column is struggling outside, the location is the first thing to look at. ### There is water on the glass door of my True undercounter unit. Is it broken? Often not. True says condensation can form on the unit in humid climates or outdoors and treats that as normal, and a door left open adds to it. If the water keeps coming back with the door fully closed, or it forms inside the cabinet, book a visit so the door seal and leveling can be checked. ### How often should the condenser on a True unit be checked? True asks for a check every six months, or sooner if needed, and says not to put any filter material in front of the coil. On columns the coil is under the lift-up top grill. ### My outdoor True undercounter unit runs all the time in summer. Why? True's installation guide notes that where outdoor temperatures regularly exceed 95°F, the back of the cutout should be vented for best performance. A unit boxed in tightly in a hot outdoor island will run long; a technician can check the coil and the installation together. --- **[Read on the site: True Refrigerator Repair | RefrigeratorRepair.center](https://refrigeratorrepair.center/brands/true/)** **[Book a visit with RefrigeratorRepair.center](https://refrigeratorrepair.center/schedule/)**